50 years of trading Trusted since 1975

Free UK delivery On orders over £150

Expert engraving Professionally engraved

Price match offer We aim to match or beat

DELIVERY & RETURNS

Clear information before and after you order.

Our UK delivery charges, collection arrangements and the steps to follow if you need to cancel, return an item or report a problem.

Effective from 1 October 2026

Ask about an order How to order

DELIVERY

UK standard delivery charges

We currently deliver within the United Kingdom. Small packages may be sent by Royal Mail; larger parcels are normally sent using a tracked courier service.

Order value below £15£5.00

£15 to £49.99£12.00

£50 to £149.99£15.00

£150 or moreFree

The same standard bands apply to the Isle of Wight. All prices and delivery charges shown include VAT.

NEED A DEADLINE CHECK?

Ordering for a presentation date?

At checkout you may choose a required weekday date that is at least three working days away. This is a request and does not shorten a product’s stated production period. Engraving, bespoke work and proof approval can affect lead times, so contact us before ordering if your date is fixed or close.

Check availability

TIMING & COLLECTION

Dispatch, proofs and collection

Production time

Product pages and order communications may state a production period. Delivery time begins after production is complete. We will contact you if a material delay becomes known.

Proof approval

Specialist engraved products such as glass awards may require a proof. Approval is mandatory before engraving starts, and any delay in approval will affect dispatch or collection.

Collect from Southampton

Wait until we confirm that your order is ready. Collection is from 2–4 Kathleen Road, Monday to Friday 9am–5pm and Saturday 9am–12 noon. We are closed on Sundays. No ID is required.

RETURNS

Cancellation, returns and faulty goods

Standard products bought online

If you change your mind about a standard item bought online that has not been made to your specification or personalised, tell us within 14 days after you receive it. You then have a further 14 days to send it back. There is no additional extended goodwill return period.

Personalised products

The change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised. Please check names, dates, wording and any proof carefully. This exception does not affect your rights if goods are faulty, damaged or not as described.

Faulty, damaged or incorrect goods

Contact us promptly with your order details and, where helpful, photographs. We will explain the next steps and provide an appropriate remedy in line with your legal rights. We will meet reasonable return costs where goods are faulty or not as ordered.

HOW TO RETURN

Contact us before sending anything back

Tell us about the returnEmail sales@trophyman.co.uk or call 023 8043 8888 with your name, order number, item and reason for contacting us.
Follow the return instructionsFor a change-of-mind return, you pay the direct return cost. Package the goods carefully; original packaging is helpful but is not compulsory. Keep proof of postage.
Send the goods within the deadlineAfter cancelling an eligible online order, return the goods within 14 days. We may make a lawful deduction if handling beyond what is necessary to check the goods has reduced their value.